Privacy Policy

Our privacy policy explains how we collect, use, share and protect your personal information. If we update this policy, we’ll post any changes on our website.


Collecting your personal information

We can get your personal information when you:

  • Buy a product from us (including buying products online and in a retail store)
  • Register for a specific product (such as registering your name and address details)
  • Ask us for more information about a product, or contact us with a question or complaint
  • Take part in a competition, prize draw or survey
  • When booking a repair appointment (such as our Uberfone app and in a retail store)
  • Visit or browse our website.

We may also collect information about you from other companies, our business, or joint venture partners.


Understanding what you want

We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.


The personal information we collect

The information we collect about you depends on the Uberfone products and services you use. It includes (but isn’t limited to) the following:

  • Your name, address, phone number, date of birth and email address
  • Credit or debit card information
  • Your preferences for particular products
  • Your contact with us – such as a note or an email or letter you send to us or other records of any contact you have with us


Using your personal information

We may use and analyse your information to:

  • Process the goods and services you’ve bought from us, and keep you updated with your order progress
  • Process the goods and services you’ve bought from us, and keep you updated with your order progress
  • Contact you with offers or promotions based on how you use our products and services.
  • Respond to any questions or concerns you may have about using our products or services
  • Let you know about other companies' products and services we think may interest you (including offers and discounts we’ve specially negotiated for our customers)
  • Carry out research and statistical analysis including to monitor how customers use our products and services on an anonymous or personal basis

We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it.


Sharing your personal information

We may share information about you with:

  • Partners or agents involved in delivering the products and services you’ve ordered or used
  • We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

We may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.


Keeping your personal information secure

We have a team who review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.


Your privacy rights

If you believe we’re holding inaccurate information about you, please contact our Head Office (through the ‘Contact Us’ page on our website) so we can correct it.

If you no longer want to receive marketing messages from us, please contact our Head Office and you’ll be ‘opted out’.