Terms & Conditions

If you bought an item from our website

You can send it back for a full refund.

You have the right to cancel your order and return your item no later than 30 calendar days after the day you receive it. Call 02890 604444 from any other UK landline or mobile (standard call charges apply) if you want to return an item.

We’ll discuss returns options with you so you can post your item back to us. You’ll need to supply packaging and postage for any returns. This won't affect your 30-day return period, as you've already let us know.

Put everything that came with your order (including any chargers, headphones and the box itself) into an envelope, pack and seal it carefully, and take it to a Post Office. Once the item’s arrived with us and we’ve checked it we'll give you a refund.

If an item develops a fault within 30 days of purchase, we’ll simply exchange it for a brand new one under our returns policy (this doesn’t include damage you’ve inflicted). Or you can return the item and get a full refund.

From day 31, we’ll need to check and test the item for you – please call us on 02890 604444 from any other UK landline or mobile (standard call charges apply)

If we confirm a fault, we’ll repair the item and, if it’s covered by the manufacturer’s warranty, there won’t be a charge.

Please note that damage to a item isn’t covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost.


If you’re bought an item in-store

All Requests for returns will be handled by Uberfone provided:

  • The product was purchased directly from Uberfone originally
  • The product was purchased within 30 days

We want to help you get the best outcome for you. If you have changed your mind the following option is available to you:

  • An exchange to another item to the same value

In addition, please don’t forget to include the following:

  • The product is in its original saleable condition
  • The original packaging
  • Receipt from the date of purchase


What do I do if my product is faulty?

We want to help get the best outcome for you. If you have a problem with your item there are a number of options open to you.

An exchange to another item to the same value

A full refund

All requests relating to faulty products will be handled by Uberfone provided:

  • The product was purchased directly from Uberfone originally
  • The product was purchased within 30 days
  • The product has a genuine fault
  • Receipt from date of purchase

Our returns policy won’t affect any of your legal rights which we can’t exclude. For more information on your rights, contact your local Trading Standards office or Citizens Advice Bureau.


Terms & Conditions for repairs to devices in store

Quotation: The quotation is an estimate based on the information you have provided. It is possible that the price of the repair may be higher than estimated; on these occasions you will be contacted by phone or email to authorise a new repair quotation.

Minimum Charge: All repairs carry a ‘minimum charge’. This covers the engineer's time and any parts used in an attempt to repair the device. After inspection, the minimum charger will become due if the phone is BER (Beyond Economical Repair), i.e. cheaper to replace than fix; we provide a new repair quotation and you refuse this quotation or the phone is 'Barred'.

Turnaround Time: Repairs usually take 3 to 5 working days estimated. At busy times, including bank holidays and Christmas etc. it may take slightly longer. 

Liquid Damage Repairs: Liquid damage repairs can be very temperamental and carried out on 'best endeavours' basis. On some occasions the original fault can reappear after the unit has be repaired and sometimes faults can get even worse after a period of time. Uberfone cannot be held accountable in these instances.

Collection: Once your repair has been completed and you have been notified, you must collect your device within 28 days.  If a repair has not been paid in full, we reserve the right to sell your device to recover our costs.

User data and information: We request that you take a back-­up of your data/information before any repairs are carried out, including ringtones, photos, videos, contacts, emails, music etc. We will always do our best to preserve data but we cannot be responsible if these are lost during the repair process.

Warranty: All hardware repairs carried out by Uberfone have a six ­month warranty from the original date of the repair. Your warranty will not cover you for accidental damage. This includes and damage to the screen or phone in general from it being dropped or knocked against anything. Also general wear and tear is not covered, so if you keep the phone in your pocket or bag with keys or change, you may consider getting a case or cover for extra protection. If a device returns to Uberfone and the security stickers have been removed or tampered with, your device will not be covered under warranty, this includes any other third party repair shops opening devices repaired by Uberfone within your six month warranty period. Uberfone does not give any warranty with software repairs. Any device that is returned to Uberfone after two weeks from the initial repair date may be sent to the Uberfone head office for warranty inspection. 

Uberfone will not accept liability for any other unrelated faults after the phone has been repaired.


Terms & Conditions for Unlocking devices in store

The following are the terms and conditions relating to all orders placed with Uberfone. Upon ordering from any website operated by Uberfone you confirm your agreement to these and conditions.

Description of service: The service of sourcing and supplying any unlock solution begins at the  point of payment has been received from a customer.  Any timeframes stated are a calculation of  the previous weeks unlocks and given as guideline, not a guarantee.  We offer official imei  unlocking services and we offer network lookup services.

Cancellation: Due to the nature of our supply chain, it is not possible for customers to cancel the  service once payment has been received.

Customers Responsibility: It is the customer’s responsibility to check the compatibility of their  handset with the network they intend to use once unlocked.  If customers intend to use a UK  network after performing an unlocking, they should first ensure that the handset they are  unlocking has not been reported lost, stolen or abused by requesting our checkmend service at a  cost of £5.  Lost, stolen and abused handsets are barred/blocked in the UK once reported and  cannot be used on any network once this occurs.

Service delivery times: All prices and delivery times are quoted.  Delivery times are guidelines  set by the relative networks.  These delivery times are variable and can decrease as well as  increase without notice – this will apply to all unlock providers as well as ourselves – if your  unlock is in progress we will immediately notify you of any changes to delivery times ad keep you  informed right up to the point of unlocking.

Unlocking Instructions: Completion of the unlock process is made by email notification to the  email address provided or telephone number provided, simple instructions to complete the unlock  procedure.  Only Apple product will be required to be connected to iTunes and a restore is carried  out.

Customer error: No changes can be made to orders, which have been fulfilled where customer  error has occurred in relation to the provision of data about the handset.  Nor can refunds be  provided in this instance.

‘Unavailable’ unlock: This state means that it has not been possible to unlock the iPhone and  further investigation is required to discover the reason for this.

Backup of important data: All customers are asked to back up their data prior to any unlocking;  there may be occurrence’s when data can be lost.  Uberfone cannot be held liable in these cases.

Privacy Statement: We will always endeavour to take reasonable care to ensure that all your  personal details provided to us are stored securely using standard industry practices.  Your  personal details will only ever be kept for the purposes of processing your orders.  We will never  pass any of your details on to a 3rd party without your prior consent.  We do not store customer  payment card details; these are passes directly to our payment provider (s) for the purposes of  payment only.  You can ask for your details to be completely removed from our database at  anytime.

UK specific terms: If a handset is reported lost or stolen (or abused), it may well be ‘Blacklisted’  (also known as ‘Blocked’ or ‘Barred’), preventing it from ever being used again in the UK on any  of the major networks.  It is not possible to find out if a ‘SIM locked’ or ‘SP Locked’ handset has  been ‘Blacklisted’ from any particular network or all major networks without first performing the  ‘unlock’ procedure using our services.  Therefor, if we undertake an unlock and you find out the  phone is in fact logged as lost, stolen or abused, we cannot then refund your payment.  We will  undertake the job you request but cannot legally make a ‘blacklisted’ handset work again.

Disclaimer: All 3rd party brands & logos are the registered trademarks of their respected owners.   We will not be held responsible for any loss of data that may result whist attempting to unlock  your handset using any of our unlocking procedures.  These conditions are in addition to your  statutory rights that are not affected.